ARBAAZ PALLATH

Results-Driven Sales Manager | Customer Relationship Expert

Sharjah, AE.

About

Highly accomplished Sales Manager with over 10 years of progressive experience in sales, customer service, and operations across diverse industries including AC units and metal manufacturing. Proven ability to cultivate strong client relationships, streamline processes, and consistently exceed sales targets. Adept at leveraging deep product knowledge and strategic collaboration to drive revenue growth, enhance brand loyalty, and lead high-performing teams in dynamic sales environments.

Work

ALRAFFA PLUS A/C SPARE PARTS TR. LLC

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Sales Manager

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Summary

Currently leading sales operations and strategic partnerships for a leading A/C spare parts distributor, driving team performance and ensuring seamless business operations.

Highlights

Cultivated robust relationships with key suppliers and industry stakeholders, optimizing supply chain efficiency and ensuring seamless operational workflows.

Developed and nurtured strong, long-term customer relationships, significantly enhancing brand loyalty and driving repeat business.

Collaborated strategically with the sales team to consistently achieve and exceed collective monthly and quarterly sales targets.

AL GERGAWI METAL INDUSTRIES

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Sales & Customer Service Representative

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Summary

Managed sales and customer service for a metal industries firm, focusing on inventory optimization and client relationship management.

Highlights

Streamlined inventory management processes, significantly reducing product wastage and optimizing stock levels.

Cultivated strong, lasting relationships with key customers, resulting in enhanced brand loyalty and repeat engagements.

Collaborated effectively with the sales team, contributing to the consistent achievement of monthly sales targets.

DUCTWORLD A/C INSTALLATION & REPAIR

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Sales & Customer Service Representative

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Summary

Provided comprehensive sales and customer support for an A/C installation and repair company, ensuring client satisfaction and operational efficiency.

Highlights

Managed all cash transactions with 100% accuracy, ensuring robust financial integrity and accountability.

Coordinated seamlessly with the logistics department, improving delivery efficiency and timeliness for customer orders.

Resolved complex customer complaints promptly and effectively, consistently achieving high levels of customer satisfaction.

BAB AL SAAD AC UNIT FIX LLC

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Sales Associate

Sharjah, Sharjah, United Arab Emirates

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Summary

Drove sales and enhanced customer satisfaction by leveraging product expertise and effective sales techniques.

Highlights

Leveraged in-depth product and service knowledge to drive significant increases in sales revenue.

Elevated customer satisfaction through exceptional service delivery and proactive resolution of concerns, fostering strong client relationships.

Applied proven sales techniques and strategies, contributing to consistent achievement of individual sales quotas.

AL SARAB AC UNIT FIX CONT.(YAS FLEX)

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Sales Associate

Sharjah, Sharjah, United Arab Emirates

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Summary

Initiated sales and customer engagement through proactive outreach and development of promotional content.

Highlights

Responded to all customer inquiries promptly and professionally, significantly improving customer loyalty and satisfaction.

Developed engaging sales materials and promotional content, enhancing customer interactions and product understanding.

Generated new sales leads through targeted proactive outreach and strategic networking initiatives, expanding the customer base.

Education

S.I.W.S COLLEGE

Mumbai, Maharashtra, India
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First Year B.Com Commerce

S.I.W.S COLLEGE

Mumbai, Maharashtra, India
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Higher Secondary Certificate General Studies

GURU NANAK HIGH SCHOOL

Mumbai, Maharashtra, India
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High School Certificate General Studies

Languages

Hindi

English

Skills

Sales & Business Development

Sales Target Achievement, Sales Techniques, Lead Generation, Business Development, Product Presentation, Negotiation, Consultative Selling, Closing Deals.

Customer Relationship Management

Customer Retention, Customer Engagement, Client Loyalty, Service Excellence, Conflict Resolution, Customer Satisfaction.

Operations & Inventory Management

Inventory Management, Supply Chain Optimization, Stock Control, Logistics Coordination, Process Streamlining, Financial Integrity.

Leadership & Team Collaboration

Team Collaboration, Performance Management, Mentoring, Strategic Planning, Cross-functional Collaboration.

Market & Product Knowledge

Product Knowledge, Market Analysis, Technical Sales, Promotional Content Development.

Data & Reporting

Sales Reporting, Data Analysis, Performance Tracking.